website design (marna ru readin?)

If you said to a.n.other website designers "what if we want to have pictures that are portrait not landscape?" and they said "that is absolutely impossible with our set-up" what would you be thinking?

ps currently unclear if this is aesthetic or template 4rseyness

(ie are they saying "we could but we never will cz it looks rub" or "we physically can't w/o redesigning the whole system")

either way it seems totally fkn ridiculous and they are surely takin the p!ss